Todays Rant & Rave in the Valdosta Daily Times has this entry: Thank you to Starbucks on St. Augustine! I somehow (stupidly) walked out of the house without my wallet on Friday and they gave me my order on the house! It is nice to see some Southern hospitality!
Now, I think that was awesome, kind, good business...just plain good PR. The world needs more people like that barista (coffee server). However, I think the world is primarily full of people who will now show up next week...also having mysteriously forgotten THEIR wallet or purse. My question for you...how many people will walk away with a free one before Starbucks says enough is enough.